Troubleshoot an offline screen or stale playback

Screen shows offline

1. Confirm the display is powered on and connected to the internet.
2. Confirm the Bizrie TV page is still open in the paired browser profile.
3. Wake the device and disable sleep or battery-saving settings that suspend the browser.
4. Refresh the player page once.
5. Check Manage screens for a security block or restrictive IP rule.

Newest video is not showing

1. Open Studio and confirm the changes were published, not only saved as a draft.
2. Open View Live Video to verify the current publication.
3. If using a playlist, confirm it is active and every included video is published.
4. Check the screen's current assignment.
5. Restore connectivity and allow the player to refresh.

Playback does not start

Autoplay with sound is commonly blocked. Keep the player muted for reliable automatic playback and use the device or player controls when sound is required. For YouTube scenes, confirm embedding is allowed.

Last resort

Disconnect the screen in Manage screens, reload the TV page to obtain a new code, and pair it again. Do this only after checking power, network, browser, and publication state.