Troubleshoot sign-in, dashboard, permissions, and publishing

Cannot sign in

• Confirm you are using the invited or registered email address.
• Complete email verification.
• Use Settings > Account & Security or the sign-in page to request a password reset.
• Open a fresh invitation link if the original team invitation expired.

Dashboard cannot load

Refresh once, confirm the account is verified, and check connectivity. If the message specifically says connected screens could not be loaded, sign out and back in so the workspace token and membership are refreshed.

An action is missing or disabled

Your role may not allow it. Viewers cannot edit. Editors and Power users can work with content, while only Admins can manage users, billing, deletion, and certain security controls. Some actions also require an active plan, a published video, or a connected screen.

Publish is disabled

Confirm the draft passed required review, no render or visual check is still running, and the draft differs from the current live version. Confirm the plan has available published-video capacity.

Still need help?

Use the Bizrie Support page to contact support. Include the workspace name, video or screen name, browser/device, approximate time, exact error message, and steps already tried. Do not include passwords, full payment-card details, or private customer information.